Louisville doctors and therapists turn to telehealth to see patients during pandemic

Deborah Yetter, Louisville Courier-Journal
Published April 1, 2020

LOUISVILLE, Ky. – Worried about the coronavirus and with two young children out of school, Betty Nunn wondered if she should cancel a routine doctor’s appointment on Monday.

Then Norton Healthcare offered an alternative — an “e-visit’ with her primary care physician, Dr. Monalisa Tailor.

Instead of driving to the doctor’s office with her kids in tow, Nunn logged onto a Norton app on her phone for an electronic face-to-face visit with Tailor.

“I was really happy with it,” Nunn said. “I would do it again.”

Telehealth already was on the horizon for many health providers in Kentucky, following a state law providing a framework for it that took effect last year.

But the coronavirus pandemic has transformed overnight the practices of doctors, psychologists, therapists, addiction counselors and others who have accelerated efforts to see patients online.

Doctors who began using telehealth over the past two weeks said it’s a glimpse of the future of health care.

“Within a couple of years …

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